Running an on-demand delivery service means that you have to manage a fleet of delivery boys and field agents. You have two options either hire some delivery boys on your payroll or contract a delivery agency. The latter is a popular owing to lower risk and you will have one less thing to manage.
When you contract a delivery agency, the agency creates a hub at your business junction, retail outlet, or restaurant and assign a bunch of delivery boy depending upon the number of orders you receive every day. The delivery boys are, basically, sub-contractors, that are instructed by their parent agency (delivery agency you hired) to deliver whatever the client (at the hub) asks for. It could be a fresh portion of baked pie, a high-protein, high fiber dish, or a just cheese hamburger.
Difference between pickup and drop-off
What is pickup to restaurant is drop-off for customers and vice-a-versa. For example, if I order food from a nearby restaurant, a person is gonna pickup that food parcel and delivery at my address. While for a restaurant, he is gonna drop-off at the customers. This creates a complicated business problem.
To the hub = Pickup
From the hub = Drop-off
So, to simplify things, at Peerbits, we call every order from the hub as drop-off and to the hub as pickup. When I order food, I, basically, ask the restaurant to drop-off the food parcel at my place. When I ask a courier guy to pickup my shipment from my place that is pickup. It is towards the hub so pickup.
The parts and features of an app-based delivery solution
An app-based is consist of a dashboard which part map for live tracking and part admin panel. In addition, there are app for delivery boys, customers, and the hub.
|Features||Customer app||Delivery boy app|
|Register/ Sign in||Yes, name, phone number and email required||Driver are added from admin panel|
|Pickup/ drop-off Location||Yes, drop-off location must be specified||Yes, can view that of a customer|
|Request a ride||Yes, enter destination to.||Driver has to accept or reject a requested ride|
|Navigate to pick-up location||The driver comes to the customers||Yes|
|Payment Gateway||Yes, Braintree, Stripe or of your choice||Driver receives payment from passengers|
|Wallet||Optional||Yes, he can withdraw wallet amount to his bank account|
|Edit Profile||Yes||Editions allow from admin panel only|
|Cancel Ride||Yes, may carry a charge after sometime||Yes, may carry a charge|
|Logout||Yes, one tap||Yes, one tap|
App-driven solution for restaurants
Food delivery apps are gaining on popularity owing to sheer comfort they deliver to their hungry users. According to Statista, in 2016, the revenue of the restaurant industry in the United States touched $782.67b, with the fast food industry contributing around $206 b to this number. Customer spending on food delivery in the year 2015 was around $30 b–$4 b of this was from online delivery sales. Delivery services are a prevalent dining choice with U.S. diners—a 20% of participants used food delivery in any case once a week.
Read more: Loopholes of restaurant mobility system
In 2016, around 48% of U.S. diners specified that they like using food delivery services ‘very much’ or ‘quite a lot’. Males seem to favor ordering food for delivery with 25% of male respondents asserting that they like using such services ‘very much’, in to mere 16% females.
How food deliver solution works?
When a customer orders food from one of the app-based food delivery services, the restaurant’s manager gets a notification on his smartphone and the restaurant management system beeps. The manager authenticates the order to process and pass it to kitchen management system where it appears alongside other orders—dine in, online or phone based. The manager waits for the order to get prepared and reach the takeaway booth of the restaurant.
The restaurant management system linked with the delivery agency’s management system sends a delivery boy stationed at the restaurant-hub to drop-off the customer’s favorite dish at the requested location.
App-driven solution for grocery and other local retail centers
According to Statista, increasingly tech-savvy retailers now offer grocery delivery options for their customers in the United States. Like the milk man used to do in the past, retailers bring food items right to your doorstep. As of 2017, some 31 percent of U.S. consumers were likely to buy groceries online. In total, U.S. online grocery sales amounted to about 14.2 billion U.S. dollars in 2017 and are expected to rise to nearly 30 billion U.S. dollars by 2021.
For time-strapped consumers online grocery shopping is a convenient and time-saving option. In a 2016 survey, approximately 72 percent of consumers who had tried online grocery shopping rated their experience positively.
How the solution works?
When a customer orders grocery from a grocer listed on an on-demand delivery platform, the platform notifies the delivery boy on the app with details like grocery list, location of the hub (grocer) and the customer, and money to collect if not already paid.
The boy collects the grocery from the grocer requested by the customer and drop it off at the customer’s location.
Read more: Reshaping the customer Shopping experience?
The special case of pickup and drop-off
This is a special case of on-demand delivery, where a delivery boy picks up something from one person and drops off it to another. For this type of solution, a hub is conspicuous by its absence. A person selects both pickup and drop off location while in general case there is either pickup of drop-off, not both. Our solution YDelivery can be scaled to add end-numbers of pickup and drop of location.
A comprehensive study of smart retail solutions
The retail industry is evolving over growing pressure from e-retail. Smart Retail Solutions are an integral instrument of the retail evolution.
- Smart Retail in real life
- Intelligent Retail Solutions
- Beacon devices and mobile apps
- Engaging In-store experience